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Recently, a TikTok video has sparked a debate about an alleged change in Amazon’s return policy. US user Lex (@wittycommittee) expressed frustration after discovering her last two returns required a box and label, even though she remembered a simpler process in the past.
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In her clip, which has gone viral, the woman asks: “What’s going on and why are we going back?”. In the description of his post he wrote: “I’m shaking with rage, honestly.”.
His testimony generated a large number of comments, with some users expressing their surprise at this apparent change in the policies of the Jeff Bezos-led company. Others, however, said they were able to make returns without any problems.
Recent changes to Amazon’s return policy haven’t gone down well with all users. (Photo reference: Ina Fassbender / AFP)
“Is this new to you?” asked one netizen. “Every Amazon return I’ve made, I’ve had to provide the box and return label?!”
“I took my $600 costume and decorations for a Halloween party and returned it all the next day with no questions asked and a full refund,” wrote another.
“20% of the time I return an item I get an email confirming that Kohls or Whole Foods has my item and two weeks later they charge me for it saying I never returned it,” added a third.
It’s important to note that, according to Amazon’s website, the option to return without a box or tag is still available for many products. This initiative, launched in 2019, aimed to make the return process more consistent and convenient for customers.
To make a return without additional packaging, customers only need to follow a few simple steps: initiate the return online, receive a QR code and take the item to a designated drop-off point. Despite this option, some users report inconsistencies in the enforcement of this policy, which often causes confusion and frustration.
Days ago, a woman from the US created controversy by claiming that being an Amazon Prime member is not as lucrative as it seems.
In a short video, user @lovethelawrences_ shared her experience after discovering that the prices of products offered on the platform differed significantly between her Prime account and that of a friend who did not have a subscription.
As he said, it all started when he sent this person a link to some of the training so he could check if the price was worth it. He says, ‘Yes, buy them. It’s only $12″he recalled; However, when he checked the cost from his subscription account, he noticed that the item was valued at $16.
The user ensures that item prices differ between those who have a subscription and those who do not. (Photo: @lovethelawrences_)
“He gets a discount on the products. “I have to pay more”he assured. “I thought my Amazon Prime membership covered two-day shipping. But it is not so. It seems like a scam to me.”.
The clip posted by the user sparked divided opinions in the comments section. Some people indicated that despite paying for Prime membership, they don’t always receive the promised benefits. Others shared stories about shipping delays, difficulty getting refunds, and price hikes for products they buy regularly.
