This December, healthcare operator NotreDame Intermédica (NDI) officially became Hapvida NotreDame Intermédica. With the change of the system, initiated with the merger of the companies Sistema Hapvida and NDI in 2022, the entire portfolio of beneficiaries of the now defunct plan will be covered by the largest health and dental system in Brazil. With 78 years of experience, Hapvida NotreDame Intermédica has established itself as the largest operator with a vertical and integrated network in Latin America, in addition to being highlighted among the largest companies in the world.
Present in the country’s five counties, the company’s own service network has 87 hospitals, 77 emergencies, 331 medical clinics and 269 diagnostic and imaging laboratory centers. The company has about 15.8 million customers and more than 66 thousand employees. There are over 28,000 doctors and 24,000 dentists working in more than 760 separate and integrated units.
In Minas Gerais, the company is present in 14 cities and has 10 hospitals in its network, three emergency rooms, 18 clinics, 8 diagnostic units, 8 collection units and a preventive unit. The group has more than 1 million users across the country.
More benefits – With the change of the system in Minas Gerais, in addition to starting to use a new Hapvida NotreDame Intermédica card, clients, who were previously NDI, will have access to urgent and urgent services in the cities of Minas Gerais and in the five regions of Brazil in which the company is present, with end-to-end health monitoring through electronic medical records integrated throughout its service network. Beneficiaries also gain security and flexibility in service, with the use of technology to identify the customer using biometrics, digital or facial. In this way, even without a plan card, immediate access to the patient record will be enabled.
Customers also now have new digital channels (website and app). The Beneficiary Portal has been completely redesigned and will have new features, already existing in the Hapvida Super Portal, such as appointment scheduling, authorization and requests, exam history and hospitalization monitoring, as well as a debt and tax settlement statement on income, among others. the benefits. Features are also available in the app (available for Android and IOS).
Another great new feature is access to the largest telehealth platform in the country, with more than 20 medical specialties available for scheduling across service channels. Among the mode’s differentiators are technologies developed by the company itself, such as doctor-patient interaction platforms, which seek to provide a seamless experience for customers, and digital prescription platforms, which send documents quickly and securely. In addition, beneficiaries also have access to psychotherapy sessions, nutrition monitoring and digital prescription renewals.
Telemedicine services will be available through the website and the app. “These facilities reinforce the company’s concern to always innovate and offer the best service, care and reception to its patients,” emphasizes Anderson Nascimento, vice president of Operations and Hospital Services at Hapvida NotreDame Intermédica.
Excellence in health for all – According to data released by the Brazilian Medical Association (AMB), Minas Gerais has 62.2 thousand professionals to serve 21.4 million inhabitants, this is equivalent to almost three professionals for every group of thousands of inhabitants in state. The number of beneficiaries of medical and hospital plans in the state is approximately 5.7 million, and almost 2.9 million of dental coverage, according to a survey by the National Federation of Supplementary Health (FenaSaúde), based on data published by the National Agency of Supplementary Health. (ANS).
Currently, 27.31% of the population of Minas Gerais is covered by medical plans. In this scenario, Hapvida Notredame Intermédica arrives to increase access to qualified and affordable medical and dental care for the state. In the unit, beneficiaries can count on the most complete health solutions in various medical specialties such as allergy, general medicine, cardiology, dermatology, endocrinology, gastroenterology, infectious diseases, nephrology, neurology, nutrition, pulmonology, psychiatry, urology, in addition to services dental wide.
“Our teams are ready to provide personalized and humanized assistance with a high level of resolution, based on our structured network units and known for their excellence and cutting-edge technology, all at an affordable cost and using the most advanced medical protocols”. Anderson Nascimento points out.
Welcoming and excellent service is one of the brand’s hallmarks, which uses data intelligence for personalized actions to meet each customer’s needs. The company also has a Care Quality Committee, which promotes the control of issues that can affect the quality of patient care, in addition to various awards such as ONA Accreditation, in the Gold, Silver and Bronze categories, which is a method of assessment and certification . aimed at the healthcare sector, in addition to Qmentum Gold accreditation, a Canadian certification that evaluates healthcare services from the Qmentum International Accreditation Association, applied in more than 30 countries.
“We will continue to work to bring more and more units to Minas Gerais with a more advanced structure, prepared to handle everything from low to very complex cases, with modern equipment and a multidisciplinary team to meet the diverse needs of our patients. ” outcome.
